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Rent a Car and Explore in Total Freedom

Payments FAQ

Method of payment:

We take credit cards, Debit cards, Visa Cards and Cash. The card holder must give permission for the rental.

We take a rental estimate quoted with an extra deposit that is determined by the type of vehicle rented.

When using a credit card, American express, Diner’s Club and Visa we will keep a hold on your card for the duration of the rental and a further deposit will be held on extension to increase the rental hold.

When using cash, A deposit must be deposited 24 hours before the rental day, on extension request an extension amount will be advised and has to be deposited before the extension is granted.

Payment charges:

The rental amount will only be charged at the end of the rental, There might be extra charges like extra km, e-tolls, petrol, damages, tickets and but not limited late drop off charges.


A refund from the deposit amount will be refunded with 24/45 hours after returning the vehicle.

The refund banking detailed forms will be filled in once the rental contract is closed and the invoice is sent.

Administration fees:

There is a contract administration fee: There is a legal requirement to store documents for a period of 5 years. The fee is for the cost of administrating, storing, and retrieving all rental contracts.

There is a traffic fine administration fee: When a renter get a traffic fine they will be charged a administration fee of R250.00, This fee will be levied to cover the cost of redirecting the fine to the renter and postage of the traffic fine.

There is a damage administration fee: There is damage administration fee that will be charged for processes of accident administrations, an administration fee of R250.00 per incident will be charged to cover the costs of processing the claim. This includes items such as quote gathering and legal services.

Re-fuelling policy

Fuel is filled when the vehicle is delivered to the client or when the vehicle is picked up. In general fuel may not be purchased with a credit card at petrol stations. Each vehicle is rented with a full tank of fuel and the renter will pay for refuelling when returned. If the vehicle is not refilled the refuelling charges will be charged to the client.

How long is a rental day:

Rates are calculated on a 24-hour period from the time of rental is picked up until the rental is returned.

Car rental requirements:

  • A driver’s licence that is over 12 months old.
  • A credit card or any method of rental payment.
  • A passport if you are a foreign national.

Rakoma Service Offerings

Our Services

Car Rentals

You want a car with no worries of motor plan, insurance, or how much you will sell the car for beyond its useful date?

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Let us take your worries of what route you must travel, where you will get parking and allow you to relax as we take you to your destination.

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Our licenced and trained chauffeurs will pick you up at your pick up point and ensure you have a pleasurable trip, hassle free.

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